Refund Policy

1. 21-Day Money-Back Guarantee

If you are not satisfied with your purchase, you may request a refund within twenty-one (21) calendar days of the date of purchase (the "Refund Window"), subject to the eligibility requirements and exclusions in this Refund Policy.

Refund requests submitted after the Refund Window will not be approved.

2. Eligibility Requirements

To be eligible for a refund:

• The purchase must have been made directly through Optional Aging or our authorized payment platforms.
• The refund request must be submitted within the Refund Window.
• The request must be submitted by the original purchaser using the email address associated with the purchase.

Optional Aging reserves the right to request reasonable information to verify eligibility and prevent fraud or abuse.

3. Non-Refundable Items and Exclusions

Unless explicitly stated otherwise in writing at the time of purchase, the following are non-refundable:

• Any third-party fees that are not returned to Optional Aging (e.g., payment processor fees)
• Taxes, duties, or similar government charges (where non-refundable by the processor or applicable law)
• Purchases made through third-party marketplaces or app stores (refunds must be requested through the third party)
• Gifted purchases or purchases made on behalf of another person (refunds may only be issued to the original purchaser)

Optional Aging may deny refund requests that we reasonably believe involve fraud, abuse, chargeback misuse, or violations of our Terms of Service.

4. How to Request a Refund

To request a refund, email us at [email protected] with:

• Your full name
• The email used at purchase
• Date of purchase (approximate is OK)
• The product/program purchased
• A brief statement that you are requesting a refund within the 21-day guarantee

We may ask for additional details solely to confirm eligibility and improve the Services, but providing additional feedback is not required to receive a refund.

5. Refund Processing

If your refund is approved:

• Refunds will be issued to the original payment method whenever possible.
• Refund processing times may vary depending on your bank or payment provider.
• If a refund to the original payment method is not possible, we may offer an alternative refund method at our discretion.

6. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute instead of requesting a refund through this policy, Optional Aging reserves the right to:

• Suspend or terminate your access to the Services
• Deny future purchases
• Provide the payment processor with documentation demonstrating your access and use of the Services and the availability of this Refund Policy

We encourage you to contact us first so we can resolve concerns quickly and fairly.

7. Policy Updates

We may update this Refund Policy from time to time. The most current version will be posted on our website with the effective date listed above. Changes will apply prospectively to purchases made after the updated effective date unless otherwise required by law.

8. Contact Information

If you have any questions about this Refund Policy, contact us at: